Send Secure Message
View automated alerts, such as a low-funds warning, messages from Northstar Bank, and communications with Northstar Bank customer service representatives from the Messages tab.
Initiate a Secure Message
- Select Messages from the main menu.
- Select the Start a conversation link to the right of Messages or in the message area.
NOTE: Messages can be accessed through multiple areas within online banking and the mobile app, including the Dashboard and transaction details.
- At the bottom of the secure message, type your question or message. Click on the + symbol to add a File, a specific Transaction, an Account, or a Bill Pay Payment to your message. Click Send to send the message to Northstar Bank’s support group.
- The message conversation will show above the text input box. Messages may be sent any time. However, if sent outside our normal business hours we will respond the following business day and in the order the message was received. For immediate assistance, please contact your local branch during business hours.
- Previous conversations, alerts, and messages are saved in the Inbox. You may also filter your Inbox results.
