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Frequently Asked Questions

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Bill Pay

There are two ways for businesses to send payments and pay their bills. The first is to use the Bill Pay option from the main menu, and the second is to go to the Cash Management tab and then the Bill Pay tab. We’ll walk you through both options and let you decide how you prefer to make your payments.

The Bill Pay tab on the Dashboard allows you to pay a company or person and make the payment one-time, or recurring. To start making payments, select Bill Pay from the main menu.

Add Payee

To add a payee, select Bill Pay from the main menu.

1. Select + New payee and then Company or Person for what type of payee you will be adding.

For a Company you will enter the billing information and select Submit.
To Add a person, select the payment method you would like to use. Follow the prompts for the payment method selected and complete the setup process. *Note – there are payment caps on the direct deposit and email payment options.

Pay A Bill

1. Fro

2. You can make a Single payment, or select Multiple, to make several payments at one time.

a. Single Payment: Select a payee that is listed or + Add another bill. Enter the payment details and Submit.

NOTE: Select More options to setup the payment Frequency, when you want to send the payment; now, or send later. Or, to add Notes.

b. Multiple Payments: Select Multiple on the Pay a bill screen and then (+) add the payees that you wish to pay. Enter the dates and amounts and then select Review and pay. Review the payments and if everything looks correct, select Submit payments.

Payment Calendar

The payment calendar shows what days have scheduled payments, indicated by a red dot below the day(s) that have scheduled payment(s).

1. Select the day to view what payment(s) are scheduled.

2. Click on a specific payment to view more detail on the scheduled payment.

Business - Bill Pay

For the full Business Bill Pay experience, including: 1) Approving bill payments if you are set up with dual control or dual signatures, or, 2) Managing bill pay users and enabling Bill Pay Alerts, select the Cash Management tab and complete the following steps:

1. If your ID is enabled with secure tokens, you will be prompted to enter a secure token code found either in your VIP Access app or your physical token.

2. Select the Bill Pay tab where you can complete bill pay functions.

First Time Setup

The Authorized Administrator must access the Bill Pay tab first, to complete the bill pay enrollment before any additional users can access and utilize the service.

There are preliminary steps each user must complete when first accessing their Bill Pay tab.

Challenge Questions and Security Key. You will need to set up Challenge Questions, from which you will be prompted each time a payment is modified or scheduled. You will also need to establish a Security Key, which is a word or phrase of your choice that will briefly display each time you click on the Business Bill Pay tab.
Review and accept the terms and conditions and click Submit to accept the Bill Payment Service Disclosure.
After completing these steps, your Security Key will display and you’ll be directed to your Payments Dashboard.

Approving Payments

If your Bill Pay setup is dual control, complete the following steps:

1. From the Dashboard, select the Cash Management tab.

2. If your ID is enabled with secure tokens, you’ll be prompted to enter a secure token code found either in your VIP Access app or on your physical token.

3. Select the Bill Pay tab and then select Approve now to approve your pending payments.

4. Select Approve next to each pending payment that needs approval.

Bill Pay Dashboard

The bill pay dashboard is your Bill Pay landing page. It offers a glance at payments that are scheduled and those that have been processed. It also provides a one-click access for viewing your bill pay Reminders, access to Shortcuts and Make a payment.

Option Settings

Under the Options dropdown, you can update your Company Profile, Manage Bill Pay Accounts and users, set up e-Notifications and pull payment Reports.

Managing Users (Not Available To All Users)

Through the Manage Users option, you can edit the user’s information and establish their bill pay permissions.

NOTE: Any time you make changes to your account or user information, you must validate your changes by answering your challenge question.

E-NOTIFICATIONS

Set up text or email notifications to remind you of events, recurring payments or any other customized communication you would like to receive.

Business Online Banking and Mobile App Resources Bill Pay