FAQs Getting Started
How do I log in to Online Banking for the first time?
Before you can log in for the first time, you’ll need to enroll in online banking. Use the Getting Started guide for help with enrollment.
Where do I log in to Online Banking?
Mobile: If you’re enrolled in online banking, download the Northstar Bank Mobile app, enter your username and password, and Sign in.
Website (NorthstarAtHome.com): Select Log In in the top right corner. Enter your Username and select Login. (Additional Online Logins are listed to the right.)
Enter your Password and Sign in.
Note: Your username and password are the same for both Northstar Bank Mobile and Northstar Bank Online Banking.
What if I forget my username and/or password?
Use the Forgot Username or Password guide for help. Remember, your login credentials for online banking and mobile banking are the same.
How do I log out?
Log out from desktop:
Click on your initials/image, located in the bottom-left corner of the screen, then click Sign out.
Log out from mobile app:
Click on the menu button in the upper-left corner of the screen, then click on your initials/image and select Sign out.
When the screen displays the request for a passcode, it means you're signed out.
You can also sign out by navigating away from the app.
How do I download the Northstar Bank Mobile App?
Why do I no longer see my image when I log in?
Our new online banking and mobile app uses Multi-Factor Authentication, sometimes referred to as two-factor authentication, which is a security enhancement that helps protect your account(s) by using an additional layer of security.
What is my login for the Northstar Bank mobile app?
Your login credentials for Northstar Bank Online Banking and the Northstar Bank Mobile app are the same. If you can’t remember your username or password, use the Forgot Username or Password guide for assistance.
