Online & Mobile Banking Guides

Frequently Asked Questions

Intuit Desktop Help

Get help with connecting to an Intuit desktop product, such as Quickbooks or Quicken here.

Bill Pay

View and manage your bill payments and payees from Bill Pay, located on the main menu. Under Bill Pay, then History, click on any scheduled or paid payment to view more details.

Add a Payee

Select + New payee and then Company or Person for what type of payee you will be adding.
1. For a Company you will enter the billing information and select Submit.
2. To Add a person, select the payment method you would like to use. Follow the prompts for the payment method selected and complete the setup process. Note: There are payment caps on the direct deposit and email payment options

Pay a Bill

To make a payment, select Bill Pay from the main menu and select Pay a bill.

You can make a Single payment or select Multiple to add several payments at one time.

Single Payment:
Select a listed payee or + Add another bill. Click on the payment account to change accounts, if needed. Input the amount, and click on More options to set up a recurring payment or to add a memo or note. Carefully review the information to ensure the information is correct then select Submit.

Multiple Payments:
Select Multiple on the Pay a bill screen and then (+) to add the payees that you wish to pay. Enter the dates and amounts and then select Review and pay. Carefully review the payments and if correct, select Submit payment.

Payment Calendar

The payment calendar shows the days that have scheduled payments using a red dot below the specific date. Select the day to view processed and scheduled payment(s)

From here you can:

Click on a specific payment to view more detail of the payment.
Edit a scheduled payment.
Select Ask us about this payment to send a secure message.

Rush Delivery

Rush Delivery^* guarantees the payment is delivered within one or two business days. If not, you will be refunded up to $50 in late fees. Check payments typically take 5-7 business days to reach the recipient. If faster delivery is needed, Rush Delivery can deliver the payment as early as the next business day.

Certain transaction fees and limitations apply. Please refer to the product terms and conditions.

Select the Payee.
Choose Make a Payment.
Select the Pay from account and input the Amount. Then, click More Options.
Select the Delivery method.
Confirm payment details and Submit.

Manage Payments

For the traditional Bill Pay view, select Manage payments. You may add payees, make payments, view your payment history, access biller connect, send a GiftPay, and much more.

ADD A PAY FROM ACCOUNT

If you have already enrolled in Bill Pay you can add an additional "pay from" account.

Select Bill pay from the main menu, and Manage Payments.
Click My Account. Under Pay from Accounts, select + Add Account.
Input the required information, then click Next. Verify the account details and if correct, click Submit. Note: The account will need to be approved by Northstar Bank before it shows within your online account. These approvals are processed during business hours and in the order they are received.

Biller Connect

View, pay and track bills from participating companies using Biller Connect.

To connect a bill:

Select one of the participating companies found in the Biller connect window.
Input your User ID and Password for the payee’s website and the Account type.
Review the Terms and Conditions and select Accept and submit.

Once established, a PDF of your bill, which includes the amount due, due date and unpaid balance, will generate directly into your payments dashboard. You may set up a one-time payment or a recurring payment for a varying amount.

Gift Pay

Send a GiftPay^* check with a personalized message designed for special occasions. You can also send a donation to a charity or organization of your choice.

*Certain transaction fees and limitations apply. Please refer to the product terms and conditions.

ADD A RECIPIENT

Select + Recipient from the main menu.
Select either Gift check or Donation, and click Next.
Input the recipient’s name and mailing address, and click Next. Confirm the recipient information and click Submit.

SEND A GIFTPAY

A list of previously added recipients will be displayed within GiftPay.

Click on Send gift to send a personalized gift check and message to that recipient.
Input the details of the payment, select the occasion, and click Next.
Select a gift check design, and add your personal message, clicking Next after each screen.
Review your gift check and if correct, click Submit.

Online Banking and Mobile App Resources Bill Pay

Online & Mobile Banking Guides

Frequently Asked Questions

Intuit Desktop Help

Intuit Desktop Help

Add a Payee

Pay a Bill

Payment Calendar

Rush Delivery

Manage Payments

Biller Connect

Gift Pay

Northstar Bank. Guiding the Way.

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